What is Reco BOXED?
Reco BOXED is a regular subscription service that delivers zero waste, plastic-free essentials straight through your letterbox. Let us sort the essentials so you can get on with being an awesome eco warrior!
How does a Reco BOXED subscription work?
You are signing up for a ‘pay-as-you-go’ rolling subscription. As soon as you pay for your first order we will send your first box out. After that we will charge you based on the frequency of the subscription you have signed up for but it will always be taken on the 1st of the month.
Can I cancel my subscription?
Of course! There’s no commitment with Reco BOXED, just log into our customer portal to cancel at any time. We’d be really sad to see you go though :(
Can I buy a one off box?
Yep, you sure can. Just select the one-time purchase option on the product page. It's better to subscribe though because you will receive a discount.
Do I need to be at home to receive my box?
No! we have designed our boxes to fit through most UK letterboxes so you don’t need to worry about someone being in to receive your order.
I’m not receiving your emails, what should I do?
We send all emails to the email address registered to our customer portal. So, double check we’ve got the right one. If it’s right, check your junk or spam, they might be getting stopped by the spam filter.
Are there any hidden costs?
Nope! What you see is what you pay and UK delivery is FREE.
When are the boxes delivered?
We pack and send our boxes before the 5th of the month. If they’re any later, we’ll keep you updated by email.
What can I do through my customer portal?
After your first purchase, you’ll be able to login to our customer portal by entering your email and a password. Here, you can make changes to your delivery / billing address, payment details and cancel your subscription.
How do I ... change my delivery address/email address/cancel my subscription
We have put together a handy customer portal guide to show you how.
What payment methods do you accept?
Pretty much all of them: PayPal, Visa, Mastercard, Maestro and AMEX, so don’t sweat it!
When will I be charged?
For your first order you will be charged immediately. After that we will charge you based on the frequency of the subscription you have signed up for but it will always be taken on the 1st of the month.
Can I suspend or pause the subscription?
Yes you can. Head to our customer portal, click on the Subscriptions tab and click cancel for the subscription you want to pause. Don't worry the system will remember your preferences so when you are ready you can come back and re-activate your subscriptions.
How do I use my discount code?
Discount codes can be applied once you reach the checkout page.
What countries do you deliver too?
At the moment, we only deliver inside the UK.
What courier do you use?
We use good old Royal Mail.
What happens if I receive something that’s damaged?
We’re really sorry if you received something damaged, sometimes the boxes may be handled a little too heavy handed in transit. Send us an email with a pic of the product, to firstname.lastname@example.org within 14 days of receiving, and we’ll get it sorted for you!
What happens if I am missing something inside the box?
Again, we’re really sorry you didn’t receive something inside your box, we can understand how frustrating that must be! Drop us an email at email@example.com and we’ll sort it for you.
My box hasn’t arrived!
Ah, how annoying! We post via Royal Mail on 48-hour service, though sometimes they’re a little slow, so please allow up to 7 days after receiving your charge confirmation email… just in case. Drop us an email at firstname.lastname@example.org within 14 days of shipment if you have any further issues, we may be able to sort a replacement.
What if my replacement doesn’t arrive?
Sometimes, the odds just aren’t in our favour. Packages can get lost in the post and therefore don’t reach you. As much as we wish it was, this it out of our control and we can only apologise! Please contact us within 14 days of the delivery date, and we’ll try our very best to provide another replacement, or offer a refund if we are out of stock. Double check your address in our customr portal, just to make sure everything is correct. Any queries outside of 14 days may not be eligible for refund or replacement.
Can I return my box?
Any problems with your box, please let us know at email@example.com, we’ll try our best to get it sorted for you.
I'm a brand, how do I work with you?
If you want to chat about featuring in one of our Reco BOXED subscriptions or collaborative marketing opportunities, please drop us an email to firstname.lastname@example.org, we would love to hear from you!
I am a blogger/ influencer, how do I work with you?
We’re always interested in hearing from bloggers and influencers! If you’re UK based, and would like to review our box / discuss hosting giveaways or competitions / feature in Q&A’s, please email email@example.com with a bit about yourself, audience and social media handles.
If we still haven’t answered your question, please email firstname.lastname@example.org. We try and reply ASAP, though please allow 2 working days as we’re a small team!