FAQ - Reco BOXED

What is Reco BOXED?

Reco BOXED is a regular subscription service that delivers zero waste, plastic-free essentials straight through your letterbox. Let us sort the essentials so you can get on with being an awesome eco warrior!

 

How does a Reco BOXED subscription work?

You are signing up for a ‘pay-as-you-go’ rolling subscription. As soon as you pay for your first order we will send your first box out. After that we will charge you based on the frequency of the subscription you have signed up for but it will always be taken on the 1st of the relevant month.

 

What products will I receive?

This depends on which box you subscribe to. Currently we have one box, the Suds Box. Inside this box you will receive a range of shampoo, body, hand and shaving soap bars.

We have lots of exciting ideas for upcoming boxes so stay tuned!

 

How does the subscription work?

You sign up for a ‘pay-as-you-go’ rolling subscription, where you’re charged every X months (the frequency of payments depends on which subscription you sign up for but this will be made clear in the product listing).

 

Can I cancel my subscription?

Of course! There’s no commitment with Reco BOXED, just log into your Reco account to cancel at any time.  We’d be really sad to see you go though :(

 

Can I buy a one off box?
Yep, you sure can. Just select the one-time purchase option on the product page. It's better to subscribe though because you will receive a discount.

 

Do I need to be at home to receive my box?

No! we have designed our boxes to fit through most UK letterboxes so you don’t need to worry about someone being in to receive your order.

 

I’m not receiving your emails, what should I do?

We send all emails to the email address registered to your account. So, double check we’ve got the right one. If it’s right, check your junk or spam, they might be getting stopped by the spam filter.

 

Are there any hidden costs?

Nope! What you see is what you pay and UK delivery is FREE.

 

When are the boxes delivered?

We pack and send our boxes before the 5th of the month. If they’re any later, we’ll keep you updated by email.

 

Account

 

What can I do with my account?

After your first purchase, you’ll be able to make an account by entering your email and a password. Here, you can make changes to your delivery / billing address, payment details and cancel your subscription.

 

How do I change my delivery address / email address?

You can change address in your Reco account. Or we can do it for you, just pop your new address into an email to boxed@reco.shop and we’ll sort it.

 

How do I cancel my subscription?

Just log into your Reco account and you’ll see an option to cancel your subscription. But, we’ll be super sad to see you go!

 

Payment

 

What payment methods do you accept?

Pretty much all of them, Visa, Mastercard, Maestro and AMEX, so don’t sweat it!

 

When will I be charged?

For your first order you will be charged immediately. After that we will charge you based on the frequency of the subscription you have signed up for but it will always be taken on the 1st of the month.

 

Can I suspend or pause the subscription?

Yes you can. Head to your Reco account, click on the Subscriptions tab and click cancel for the subscription you want to pause. Don't worry the system will remember your preferences so when you are ready you can come back and re-activate your subscriptions.

 

How do I use my discount code?

Discount codes can be applied once you reach the checkout page.

 

Delivery

 

What countries do you deliver too?

At the moment, we only deliver inside the UK. 

 

What courier do you use? 

We use good old Royal Mail.

 

What happens if I receive something that’s damaged?

We’re really sorry if you received something damaged, sometimes the boxes may be handled a little too heavy handed in transit. Send us an email with a pic of the product, to boxed@reco.shop within 14 days of receiving, and we’ll get it sorted for you!

 

What happens if I am missing something inside the box?

Again, we’re really sorry you didn’t receive something inside your box, we can understand how frustrating that must be! Drop us an email at boxed@reco.shop and we’ll sort it for you.

 

My box hasn’t arrived!

Ah, how annoying! We post via Royal Mail on 48-hour service, though sometimes they’re a little slow, so please allow up to 7 days after receiving your charge confirmation email… just in case. Drop us an email at boxed@reco.shop within 14 days of shipment if you have any further issues, we may be able to sort a replacement.

 

What if my replacement doesn’t arrive?

Sometimes, the odds just aren’t in our favour. Packages can get lost in the post and therefore don’t reach you. As much as we wish it was, this it out of our control and we can only apologise! Please contact us within 14 days of the delivery date, and we’ll try our very best to provide another replacement, or offer a refund if we are out of stock. Double check your address in your Reco account, just to make sure everything is correct. Any queries outside of 14 days may not be eligible for refund or replacement.

 

Can I return my box?

Any problems with your box, please let us know at boxed@reco.shop, we’ll try our best to get it sorted for you.

 

Other

 

I'm a brand, how do I work with you?

If you want to chat about featuring in one of our Reco BOXED subscriptions or collaborative marketing opportunities, please drop us an email to boxed@reco.shop, we would love to hear from you!

 

I am a blogger/ influencer, how do I work with you?

We’re always interested in hearing from bloggers and influencers! If you’re UK based, and would like to review our box / discuss hosting giveaways or competitions / feature in Q&A’s, please email andy@reco.shop with a bit about yourself, audience and social media handles.

 

If we still haven’t answered your question, please email boxed@reco.shop. We try and reply ASAP, though please allow 2 working days as we’re a small team!