FAQ - Reco Subscriptions

How it works

You are signing up for a ‘pay-as-you-go’ rolling subscription.

As soon as you pay for your first order we will send it out.

After that we will charge you based on the frequency you signed up for.

Of course. There’s no commitment with Reco Subscriptions, just log into our customer portal to cancel at any time.

We’d be really sad to see you go though :(

No, we have designed our boxes to fit through most UK letterboxes so you don’t need to worry about someone being in to receive your order.

We send all emails to the email address used at purchase. So, double check we’ve got the right one.

If it’s right, check your junk or spam, they might be getting stopped by the spam filter.

Nope, what you see is what you pay and UK delivery is FREE.

We pack and send out orders every Monday, Wednesday and Friday.

Customer Portal

After your first purchase, you’ll be asked to register an account with the email used at purchase.

Once done, you can make changes to your delivery / billing address, payment details and cancel your subscription. Our portal guide shows you how

We have put together a handy customerportal guide to show you how.

Payment

Pretty much all of them: PayPal, Visa, Mastercard, Maestro and AMEX, so don’t sweat it!

For your first order you will be charged immediately. After that we will charge you based on the frequency of the subscription you have signed up for.

Yes you can. Our portal guide will show you how. Our system will remember your preferences so when you are ready you can come back and re-activate your subscription.

Discount codes can be applied once you reach the checkout page.

Delivery

At the moment, we only deliver to the UK.

We use good old Royal Mail.

We’re really sorry if you received something damaged, sometimes the boxes may be handled a little too heavy handed in transit. Send us an email with a pic of the product, to help@reco.shop within 14 days of receiving, and we’ll get it sorted for you!

Again, we’re really sorry you didn’t receive something inside your box, we can understand how frustrating that must be! Drop us an email at help@reco.shop and we’ll sort it for you.

Ah, how annoying! We post via Royal Mail on 48-hour service, though sometimes they’re a little slow, so please allow up to 7 days after receiving your charge confirmation email… just in case.

Drop us an email at help@reco.shop within 14 days of shipment if you have any further issues, we may be able to sort a replacement.

Any problems with your box, please let us know at help@reco.shop, we’ll try our best to get it sorted for you.